This following is the letter I wrote my branch manager recently. I have to say CIBC sucks!! It's so stupid to be a loyal customer of CIBC. Let me escape from it.
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Hi, xxx,
This is Hao Chen. I want to check the status of my refinance mortgage application for my property of xXx.
I came to you on March and April for this mortgage refinance. You guys told me there is no problem and I just need to wait and wait.
However, I haven't yet got it approved till today, even after my original mortgage was expired.
I have to pay the ridiculously high interest of 6 months fixed open mortgage imposed to me by CIBC.
I called CIBC mortgage center. They told me that I must get the new mortgage via the branch, thus I have no other choices.
Now, I am very anxious and disappointed about the efficiency and effectiveness of doing mortgage with CIBC.
I want to switch another financial institution for mortgage.
I am thinking of selling that property next year, too.
So, I just want the open variable mortgage, aka. prime rate.
I've sent an email to ABC last Friday and haven't yet heard back a single word from him.
I don't want anything special. I just want an open variable mortgage for this property.
I urge you to give me some feedback asap regarding the status of the application.
It's so stupid to wait in the black for such an easy application.
I was very patient and trust CIBC fully. Now I've lost my patience and my temper as well.
Thanks for your patience when you can read till this far.
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Sucks CIBC. I am so mad MAD mad at CIBC.
